SafiPay Terms and Conditions

These terms and conditions shall apply to the SafiPay wallet account and contain the rights and obligations of SafiPay and Yourself as the customer (hereafter referred to as You) in relation to the use of the mobile wallet services, ‘The service’. By subscribing to SafiPay services, you hereby confirm your consent to these terms and conditions. SafiPay may change or modify this Agreement at any time, with at least seven (7) days notification. Any changes made to the fees and commissions shall be communicated to the customer at least seven (7) days before they take effect upon approval by Central Bank of Kenya (CBK) through the company’s website or other SafiPay’s official electronic channels (Email: care@safipay.co.ke Website: www.safipay.co.ke). Such changes or modifications shall be made effective for all Subscribers upon posting of the modified Agreement to Nasteha Enterprises Limited’s website. You are fully responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.

1. Definition of terms:

• Account holder: means an individual holding a SafiPay account.
• SafiPay Account: Virtual mobile wallet account through which SafiPay account holders can make payment transactions in and out of the wallet to purchase goods and services.
• SafiPay App: The general SafiPay application that is used to offer SafiPay services available in both Android and iOS versions.
• USSD: Unstructured Supplementary Service Data System.
• PIN: Personal Identification Number used to access the SafiPay Wallet.
• SafiPay wallet: The holder of e-value equivalent to cash value.
• Customer: Person in whose name the SafiPay wallet is held.
• Third Party(ies): means a party without direct involvement in this agreement but may or may not provide ancillary services to those in this agreement.

2. The service

1. Nasteha Enterprises Limited trading as SafiPay and hereafter referred to as SafiPay will provide the SafiPay services (“the service”) to customers through the mobile phone registered with a third-party mobile money service provider which has configured and enabled for the provision to access the service.
2. The service is only available to SafiPay wallet account holders. SafiPay, however, reserves the right to accept or decline any application for the service at its sole discretion.
3. Through this account, you shall be able to pay for goods and services, save your coins, and have them redeemable in cash or services amongst other uses.
4. Payment for goods and services through the account shall be on a real-time basis.
5. The customer agrees and undertakes to be bound by and to comply with all of the procedures as may be issued from time to time.
6. SafiPay shall not be held liable for the quality of the service of the mobile service provider and gives no warranty with respect to the quality of service by the mobile service provider.

3. SafiPay Wallet Account

• Eligibility and Registration: To be eligible to use SafiPay Services, you must be at least 18 years old.
• Account creation: You shall be required to register for a SafiPay Account. You hereby confirm that the information provided is accurate and complete.
• Account Security: You are responsible for maintaining the confidentiality of your account information, including your PIN, and for all activities that occur under your account.
• Topping up of SafiPay wallet Account: SafiPay account holders shall make deposits or top up their account via mobile money, bank channels, through physical SafiPay agents, other mobile wallets, and other methods as SafiPay shall advise from time to time. This shall be subject to the transactional limits set from time to time.
• Account Holder's Responsibility: The customer undertakes to keep your SIM card and mobile phone safely and must not leave the mobile phone unattended or permit any person access to the mobile phone in such a manner that it may be used to access the SafiPay mobile money service, whether with or without his/her consent.

4. Fees and Charges

SafiPay reserves the right to charge a fee for the provision of the service and for the use of all or part of the service. Such fees shall be notified to the customer through SafiPay platforms, SafiPay’s electronic channels, and websites. The Customer will be liable to pay any fees levied for the use of the service unless a waiver of the same is communicated. By accepting these terms and conditions, the customer confirms acceptance to have applicable charges deducted from their wallet.

5. Intellectual Property

All rights, title, and interest in and to the service, including but not limited to its components, user interface, and documentation, are the exclusive property of Nasteha Enterprises Limited. Any unauthorized use or reproduction is prohibited.